Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  Highlighting the best insights, tips, and strategies for achieving excellence in leadership, tune in for valuable nuggets of wisdom that you can apply to your own journey.In our first minisode, Estelle shares her incredible experience of receiving five-star customer service that left her feeling like a VIP.  This experience is a shining example of how organisations can truly listen to the voice of the customer and offer something unique to drive customer delight.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-1-rising-to-business-challenges-with-estelle-clark/