Learn about major customer experience fails that were so easy to avoid including: a server blaming the kitchen for a food mistake, a professional sports team not valuing a 34-year season ticket holder, and a B2B partnership that faltered when one company publicly bad mouthed the other! Bite-Sized Delight From the Episode: • How remarkable customer experiences hinge on having well-trained, happy employees who proudly represent your brand and understand their critical contribution to the customer experience. • Why customer loyalty is earned over time and why it’s crucial to stay connected to your long-term customers. • Why the experiences you give to your vendors and partners are just as important as the experiences you give your customers. Are You Looking for Things We Referenced? • “Don’t Blame Me. I Just Work Here.” by Shep Hyken • Focus on Customer Service: Scotty's Brewhouse • Why Loyalty Must Go Both Ways With Your Best Customers Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!