32 min listen
EP056: Surveys, Situations, and Saviors!
FromExperience This!
ratings:
Length:
35 minutes
Released:
Feb 19, 2019
Format:
Podcast episode
Description
Learn what customers have to say about customer experience, how packaging can be designed for specific situations, and how one pizza brand saved New Year's Eve. Bite-Sized Delight From the Episode: • Why customers want to share their positive brand experiences online. • How the best companies anticipate their customers’ wants and needs when designing the packaging for their products. • How DiGiorno’s pizza “saved the night” when Papa John’s and Domino’s failed to deliver. Are You Looking for Things We Referenced? • 2018 CX Index • Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media - by Dan Gingiss Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!
Released:
Feb 19, 2019
Format:
Podcast episode
Titles in the series (100)
EP012: Marshmallows, Cocktails, and Doorknobs!: Bite-Sized Delight From the Episode: Encouraging employees to walk a mile in customers' shoes can only make your customer experience better. Shockingly few business owners prioritize building customer relationships. Often, it's the tiny details that... by Experience This!