36 min listen
Behind The Scenes Of JetBlue Travel's Contact Center Strategy
Behind The Scenes Of JetBlue Travel's Contact Center Strategy
ratings:
Length:
30 minutes
Released:
Jun 13, 2023
Format:
Podcast episode
Description
Most companies understand the importance of their frontline workers interacting with customers daily. But how many will build a customer experience strategy around them? At JetBlue Travel Products, the contact center is in the middle of everything the company does--literally and figuratively. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.
Released:
Jun 13, 2023
Format:
Podcast episode
Titles in the series (100)
Data Driven Customer Experiences: An Interview with Teradata Applications CMO Lisa Arthur by The Modern Customer Podcast