Julie addresses how knowledge and the customer economy are driving a rapid change in business. In addition she discusses how to not focus only on product but instead to look at data to define our customer-driven innovation. Julie believes there's a balance between people, process and tools. Is traditional service management relevant? Julie answers these questions and more."We must see the need for what our customers want. Automation IS what the customers want! They have a palate for it. The companies that see this are winning!" - Julie Mohr  Challenges for CIO's and IT Leaders Addressed in this Podcast:1) How can Automation help companies use data to drive revenues? 2) How can knowledge and data lead us to understand what customers want?3) How can we get better at making agile models to support service management?To learn more about Astound, visit: https://astound.ai/For more information on AI expert Julie Mohr, visit her website.