When you’re presented with B2C legal documents on your phone, how often do you find yourself hitting that “Accept” button without reading a word?
Customers are often bombarded by terms and conditions when opening new financial accounts. Yet, compliance documentation delivery through mobile apps can be incredibly clunky.
Jordan Ennest, Product Specialist and Counsel for Compliance Systems LLC, shared how her team is upgrading the user experience when dealing with fine print.
Join us as we discuss:
- Common friction points for compliance documentation delivery (3:04)
- Roadblocks preventing financial brands from addressing the customer experience (12:59)
- Managing exponential change in the digital user experience (17:48)
Check out these resources we mentioned during the podcast:
- Jordan Ennest
- Compliance Systems LLC
You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.
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