Hospitality leadership is something that has been in the spotlight over the last 12 months - more than previously. With the reduction in labour supply to the hospitality industry, we are now turning our focus to attracting and retaining our people and we will not achieve that without great hospitality leadership.
In part 2 of my chat with Michelle Moreno, a passionate hospitality leadership coach, we dive into why culture isn't an overnight fix, how you need a team that will buy into your culture and how trust is the sure fire way to build a resilient team.
If you missed part one, head back and check that out first.
qableadership.com
Michelle Moreno on LinkedIn
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