Mahnaz Ensafi, PhD is a Technology Consultant at Procon Consulting where she has a passion for process and product improvement especially as it relates to the built environment. Mike Petrusky asks Mahnaz about her FM journey and her interest in the application of data analytics in the world of facility management. They reminisce about their first meeting at IFMA’s World Workplace and celebrate their common alma mater, Virginia Tech, while exploring the opportunities for improving efficiencies in FM. Mahnaz talks about her doctoral research around operations, maintenance and the automation of work orders as she applies the power of machine learning to the challenge of prioritizing these processes. Mike and Mahnaz agree that the advancement of technology has provided the opportunity to transition from traditional practices supporting the quality of services and the variety of tasks performed by facility management professionals. Listen to learn how these tools can help you be an Asset Champion in your organization!  Connect with Mahnaz on LinkedIn: https://www.linkedin.com/in/mahnaz-ensafi/ Explore the Procon Consulting website: https://www.proconconsulting.com/ Learn more about Eptura™: https://eptura.com/ Discover free resources and explore past interviews at: https://assetchampion.iofficecorp.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/