34 min listen
Conflict management as a design skill - Susana La Luz-Hawkins, Research Department Director of Design & Customer Experience at J.P. Morgan Chase
Conflict management as a design skill - Susana La Luz-Hawkins, Research Department Director of Design & Customer Experience at J.P. Morgan Chase
ratings:
Length:
15 minutes
Released:
Jul 12, 2022
Format:
Podcast episode
Description
Susana La Luz-Hawkins is the Research Department Director of Design & Customer Experience at J.P. Morgan Chase. Susana gave a talk at the Epic Conference 2015 titled “The Missing Tool in the Design Leadership Toolbox: Integrating Conflict Management into Collaborative Design.” As design and UX teams continue to grow, managing conflict might be even more critical today, and in this episode, Susana shares some best practices for managing conflict.
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Help us improve the show and suggest topics or guests! Click here to take our quick survey. https://s.userzoom.com/m/MSBDMzAxUzI4NyAg
Released:
Jul 12, 2022
Format:
Podcast episode
Titles in the series (100)
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