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    CX FILES JULY Q&A - Mark Hillary & Peter Ryan

    CX FILES JULY Q&A - Mark Hillary & Peter Ryan

    FromCX Files

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    CX FILES JULY Q&A - Mark Hillary & Peter Ryan

    FromCX Files

    ratings:
    Length:
    27 minutes
    Released:
    Jul 24, 2023
    Format:
    Podcast episode

    Description

    It's the first CX Files Q&A session with Mark Hillary and Peter Ryan. Listen in to hear Mark and Peter answer audience questions and talk about the latest industry trends and news. In this discussion Mark and Peter talk about: Why are IVRs so bad? Will AI drastically reduce agent numbers? What are the latest trends in WFH? Was Queen at Wembley 1986 the best concert movie ever? Tribute to our friend Dominic Pannell https://www.linkedin.com/in/markhillary/ https://www.linkedin.com/in/peter-ryan-montreal/  
    Released:
    Jul 24, 2023
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.