As remote and hybrid working have become the new norm, it can be a real challenge to build trust and connections amongst our colleagues. Email has become more critical than ever before, now there aren’t the same opportunities for sharing communication in-person.In this episode of HR Coffee Time, Kim Arnold returns for her second appearance on the show. She shares invaluable on writing impactful emails, to create stronger bonds and trust throughout your organisation. And just as importantly, she explains when not to use email (and what to do instead), so people don’t feel bombarded or overwhelmed.Whether you have an internal comms team, or you handle all the People communications yourself, Kim’s brilliant email practices will empower you to make a positive impact in your role as a People Professional.Some of the many things Kim covers in the episode are:·     We’re being judged far more on the content of our email now that we have fewer physical interactions with our colleagues.·     Putting some of our personality into our emails can create much stronger bonds.·     Common email mistakes to avoid, so you don’t erode trust. ·     Leveraging copywriting tips, including Andy Maslen’s ‘KFC’ framework.·     How to overcome writer's block and tackle the blank page in front of you.·     Tackling email overwhelm for yourself and your organisation.·     The benefits of creating an ‘email playbook’. Useful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingConnect with Kim on LinkedInKim Arnold’s websiteBook Recommendations(Disclosure: the book links are affiliate links which means that Fay will receive a small commission from Amazon if you make a purchase through them)Kim’s book: ‘Email Attraction: Get what you want every time you hit send’Kim’s book recommendation: ‘Never Split the Difference: Negotiating as if your life depended on it’ by Chris VossKim’s book recommendation from when she was last on the show: ‘Can I Change Your Mind?: The Craft & Art of Persuasive Writing’ by Lindsay Camp Other Relevant HR Coffee Time EpisodesEpisode 32: How to write work emails that get results, with Kim ArnoldEpisode 67: How to get on top of email overwhelm when you’re in a busy HR roleEpisode 76: HR insider tips on how to create an amazing remote working culture Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. If you're kind enough to leave a review, let Fay know