8 min listen
Unicorn travel startup Hopper is facing a pandemic-fueled customer service nightmare
Unicorn travel startup Hopper is facing a pandemic-fueled customer service nightmare
ratings:
Length:
15 minutes
Released:
Dec 22, 2020
Format:
Podcast episode
Description
Mobile travel app Hopper has been hit hard by the COVID-19 pandemic as consumers canceled their trips and airlines dropped their flights. But the complications around getting airline credits and refunds have since turned into a customer service crisis for the airfare prediction and ticket booking startup, which had been valued at $750 million back […]
Released:
Dec 22, 2020
Format:
Podcast episode
Titles in the series (100)
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