37 min listen
The Fisherman’s Dilemma & Three Types of Loyalty, Part 1 of 3
The Fisherman’s Dilemma & Three Types of Loyalty, Part 1 of 3
ratings:
Length:
11 minutes
Released:
Aug 26, 2023
Format:
Podcast episode
Description
We have a special treat for you as we kick off a three-part series on earning customer trust and loyalty. In this episode, titled "The Fisherman's Dilemma and Three Types of Customer Loyalty," I will explore the deep connection between customer experience and elements such as emotion, trust, loyalty, and value. What's the connection between trust and loyalty?What are three different types of loyalty and why is it critical to know the difference?What does the data say about repurchase, customer referrals, forgiveness, and cost to serve?Why should customer loyalty matter to the C-Suite?What are some real world examples of customer loyalty?Join me for this three part series. Next time we will delve into trust, both interpersonal and institutional and how it can be earned by individuals and by organizations.Subscribe to The Delighted Customer Podcast so you don't miss an episode: https://www.empoweredcx.com/podcast Subscribe to The Delighted Customer Newsletter for practical tips and insights: https://www.empoweredcx.com/delightedcustomersnewsletter
Released:
Aug 26, 2023
Format:
Podcast episode
Titles in the series (96)
CX Week Special Edition: How CXPA is a Differentiator for CX Professionals with the CEO, Greg Melia: In celebration of CX week, my special guest, CXPA CEO Greg Melia talks about how he ended up becoming the first full time CEO of CXPA and why the organization helps CX professionals differentiate their careers by joining and engaging in the organization. by The Delighted Customers Podcast with Mark Slatin