Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  In this minisode, we’re joined by Suraj Patel, Director of Operational Strategy at Capital One, as he highlights the importance of knowing what ‘good’ looks like and breaking down the overall mission into smaller, more manageable goals. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-converting-customer-needs-into-strategy-wins-through-operational-excellence-with-suraj-patel-capital-one/