Innovation is critical for any organization but for insurance companies it has to be more than a strategic item right now. Tracy Riley, the SVP and Chief Digital Officer of Wawanesa explains how this company has evolved through innovation and where it wants to go. Tracy's experience within insurance is diverse starting in an age long before technology took over and moving to underwriting, then time as an insurance broker where she had to answer her own questions (no really!) to constant learning. Tracy share's thoughts on what the insurance industry needs and where she and Wawanesa want to help move it for greater efficiency and value to customers by supporting the broker channel.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.