Intercom's Director of Automated and Proactive Support Ruth O'Brien caught up with HubSpot’s Director of Customer Support for EMEA Noel O’Reilly to chat about how AI and automation are affecting customer service today and HubSpot’s AI strategy for support in the year to come.Watch on YouTube: https://www.youtube.com/watch?v=0S-vS-QVuTUTranscript: https://www.intercom.com/blog/videos/hubspot-noel-oreilly-ai-customer-support-strategyWe'd love to hear your thoughts on the podcast and what you'd like to hear more of on it. E-mail us: podcast@intercom.ioSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.