Season 5 Recap: The customer experience, the 'only we' strategy, sharing insights, UX writing, and web3 integrations with real life

Messaging and brand during coronavirus: UserTesting's Chief Insights Officer, Janelle Estes,‍ hosts a discussion with CEO and Founder of Motivate Impact, Mona Patel, on messaging and brand during the COVID-19 pandemic. by Insights Unlocked

19 min listen

COVID-19's impact on travel industry consumer behavior: Diya Loney, Costco Travel Product Manager, joins Chief Insights Officer, Janelle Estes, and guest co-host VP, Market Strategy, Michael Mace, for a discussion about how the COVID-19 pandemic has impacted travel industry consumer behavior. by Insights Unlocked

44 min listen

Our 2021 guest-recommended books to read: Our 2021 guest-recommended books to read by Insights Unlocked

17 min listen

Reinventing how we work: a roundtable discussion with MURAL and UserTesting: This week’s Human Insight Podcast dives into the topic in a roundtable discussion with Mariano Suarez-Battan, co-founder and CEO at MURAL; Kalbach, Chief Evangelist at MURAL; Andy MacMillan, CEO at UserTesting, and Janelle Estes, Chief Insights Officer at UserTesting. by Insights Unlocked

43 min listen

The parallels between UX/CX and employee experience: UserTesting's Chief Insights Officer, Janelle Estes, and Head of UX Research at Humu, Marieke McCloskey, discuss the parallels between UX/CX and employee experience. by Insights Unlocked

31 min listen

The three skills of successful product managers with Carlos Gonzalez de Villaumbrosia of Product School: This week on the Human Insight podcast, we interviewed Carlos Gonzalez de Villaumbrosia, Founder and CEO of Product School. by Insights Unlocked

37 min listen

Innovation & UX in the public sector with MIT Media Lab and Harvard Kennedy School: Stephanie Nguyen, Research Scientist, MIT Media Lab and Nick Sinai, Senior Advisor, Insight Partners and Adjunct Faculty, Harvard Kennedy School join UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes. by Insights Unlocked

39 min listen

What does it mean to be customer obsessed? A conversation with Tesco Bank's Catherine Richards: In her interview on the Human Insight Podcast, Tesco Bank's Catherine Richards discusses the role of leadership in driving customer-centric design and experiences. by Insights Unlocked

40 min listen

Measuring user happiness: Tomer Sharon, Managing Director, Head of User Research & Metrics at Goldman Sachs, joins UserTesting Chief Insights Officer, Janelle Estes, to discuss measuring user happiness. by Insights Unlocked

28 min listen

Health communication and the future of telemedicine: CEO, Andy MacMillan,‍ and Chief Insights Officer, Janelle Estes,‍ speak with Director of The University of Texas at Austin Center for Health Communication and Professor of Population Health, Michael Mackert, Ph.D. about what health communication is, why it matters, and the future of telemedicine in light of the global COVID-19 pandemic. by Insights Unlocked

30 min listen

Season Two coming soon: In this season of the Human Insight podcast, Andy MacMillan and Janelle Estes will be talking with some incredible experts and thought leaders who believe in, value, and invest in human insight to get a holistic understanding of their customers. That includes Raina Mehta, head of Product and UX at Kaplan; John Couch, author of The Art of Creative Rebellion, and Dan Storms, Chief Product Officer at CookUnity, and many others. On the show, we’ll shed light on trends; explore how we can learn and get better, and elevate the work of leaders and experts pushing the boundaries of our industry. The Human Insight podcast is an original series from UserTesting. Follow us wherever you get your podcast. Talk with you soon. by Insights Unlocked

2 min listen

Identifying your best fit customer with April Dunford: This week on the Human Insight podcast, we interview April Dunford, a tech executive, board member, CEO and founder of Ambient Strategy, and author of Obv!ously Awesome: How to Nail Product Positioning so Customers Get It, Buy It, Love It. by Insights Unlocked

60 min listen

What will UX look like in 2050? - Jakob Nielsen, Co-Founder of NN/g: Jakob Nielsen takes us on a journey into the history of UX from the past, the present, to the beyond--offering predictions of what UX will look like in 2050. Last year, Nielsen gave a keynote speech titled UX 2050; sharing fascinating predictions about what the UX profession might look like in just a few decades. Nielsen predicts growth from the current 1.5 million UX professionals to a monumental 100 million over the next 30 years. We dig into that prediction and what it means for innovation, research and the world economy. Help us improve the show and suggest topics or guests! Click here to take our quick survey. https://s.userzoom.com/m/MSBDMzAxUzI4NyAg by Insights Unlocked

13 min listen

Speaking the language of execs: it's not about CX: In Episode 12 of the Human Insight #podcast, @Tamara Adlin discusses the importance of understanding your audience, especially when your audience are your executives. by Insights Unlocked

47 min listen

Retail trends that will outlast the pandemic with Sean McKee: In his Human Insight Podcast interview, Sean McKee discusses the biggest changes to retail and ecommerce in the coming years by Insights Unlocked

42 min listen

Growing your audience with an "Only we" strategy: In this episode, we interview Dan Misener, Director of Audience Development at Pacific Content. Pacific Content helps brands—such as Ford, Charles Schwab, Adobe, Mozilla and many others—develop and produce award-winning podcasts. by Insights Unlocked

32 min listen

Building a customer-centric culture at Rothy's: Rothy's Product Designer, Gina DeMatteo, joins UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss taking a proactive approach to understanding and addressing customer needs and building a customer-centric culture. by Insights Unlocked

39 min listen

How to become a great product manager with the Silicon Valley Product Group: Christian Idiodi has led or consulted on nearly 200 successful product launches for a range of companies from startups to big banks. So, you’d think he always wanted a career in product management, right? “Actually, I wanted to be a doctor,” said the partner at Silicon Valley Product Group, a global product consulting firm. “I wanted to solve hard problems like cancer or HIV. That was always what I had dreamed and aspired to be.” Idiodi joined the Human Insight Podcast to discuss what makes a great product manager, how companies and managers should invest in coaching their product managers, and how product managers work with teams to ensure customer satisfaction. In his conversation with Andy MacMillan, CEO at UserTesting, and Janelle Estes, Chief Insights Officer at UserTesting, Idiodi discusses: His role today at SVPG His new initiative, Innovate Africa How the product world has evolved over the years Best by Insights Unlocked

48 min listen

Harnessing customer emotion to create meaningful experiences: UX leader Paul Stonick joins UserTesting's CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss harnessing customer emotion to create meaningful experiences. by Insights Unlocked

34 min listen

What is (and isn't) customer centricity?: This week on the Human Insight Podcast, we interview Brent Leary, CRM industry observer, author and speaker. by Insights Unlocked

45 min listen

UX research and the power of influence - Pablo Sanchez Martin, SVP and Head of Design at Lightstream: Pablo Sanchez Martin is Senior Vice President and Head of Design at Lightstream. In this episode, Pablo shares some compelling thoughts on how UX insights and data have the power to transform business. He advocates that business leaders need to lean into their research teams, giving them the space to ask hard questions and influence strategic directions. Help us improve the show and suggest future topics or guests! Click here to take our quick survey. by Insights Unlocked

14 min listen

How video evokes empathy: insights from a former design lead at Hulu: consulting companies on their UX and design problems). by Insights Unlocked

47 min listen

Accelerating edtech: A conversation about supporting learners in a remote world with Raina Mehta: Edtech is booming. In this episode of the Human Insight podcast, we interview Raina Mehta who is vice president and head of product and UX at Kaplan. In her interview with Janelle Estes, UserTesting’s Chief Insights Officer, Raina shares how Kaplan is accelerating edtech and the challenges they–and all edtech–have to address to engage with today’s online learners. by Insights Unlocked

33 min listen

Why great product teams adopt a continuous discovery mindset with Teresa Torres: This week on the Human Insight podcast, we interviewed Teresa Torres, author of Continuous Discovery Habits. by Insights Unlocked

44 min listen

Creating a framework for customer listening with Dan Storms from CookUnity: In his Human Insight podcast interview, Dan Storms talks about creating a framework for customer listening that helped lead to a 50% increase in conversions. by Insights Unlocked

52 min listen

Powering your experience ecosystem to the next level with Tom Lorusso from Microsoft: In this episode, Janelle Estes talks with Tom Lorusso, the Principal User Research Lead for Xbox and gaming across Windows products and devices. by Insights Unlocked

47 min listen

How a UX insights show is must-see programming at HelloFresh: This week on the Human Insight Podcast, we are excited to have James Villacci joining us to discuss how HelloFresh is scaling customer insights across the organization. by Insights Unlocked

28 min listen

Season Two insights and takeaways: In this episode, Andy and Janelle recap highlights from Season 2 of the Human Insights Podcast, as well as offer a sneak peak at what’s in store for season three, which kicks off in September. by Insights Unlocked

41 min listen

UX in a B2B world with Kate Lawrence from Akamai Technologies: Kate Lawrence, Senior Director, User Experience at Akamai Technologies, joins UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss user experience in B2B. by Insights Unlocked

45 min listen

Season 5 Recap: The customer experience, the 'only we' strategy, sharing insights, UX writing, and web3 integrations with real life: Today we’re recapping our fifth season of the Human Insight Podcast. Maybe the biggest change to the podcast this season you’ll have noticed is we started including into episodes more clips from our opt-in contributor network. These are people from around the world, responding to questions we asked either related to that episode’s guest and topic, or to a current news event or trend. by Insights Unlocked

26 min listen

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Season 5 Recap: The customer experience, the 'only we' strategy, sharing insights, UX writing, and web3 integrations with real life

Season 5 Recap: The customer experience, the 'only we' strategy, sharing insights, UX writing, and web3 integrations with real life

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