43 min listen
S3E10 - Modern Customer Success with Irit Eizips
FromSurf and Sales
ratings:
Length:
47 minutes
Released:
Mar 7, 2022
Format:
Podcast episode
Description
Irit was at the forefront of the Customer Success revolution that started with Gainsight. She has since built her on customer success organization helping companies of all sizes build, re-build, and grow the customer success function. She shares a ton of knowledge with us. Understanding what customers want beyond the scope of the project Fundamental KPIs for the first implementation of Customer Success The NRR - Net Retention Rate The number one mistake when setting up Customer Success The right leading indicators necessary to get Customer Success right Behavioral KPIs to track in Customer Success What makes a good CSM What makes a good weekly CSM One on One What consultants should be doing for their own Customer Success score
Released:
Mar 7, 2022
Format:
Podcast episode
Titles in the series (100)
S1E4 - Negotiating Salary: Ever wondered why all these executives who get fired get some kind of severance? Ever wondered if it could apply to you? Well, it does, and yes you can. Join Richard Harris and Scott Leese as they discuss how to negotiate EVERYTHING into your... by Surf and Sales