30 min listen
Ep. 46: The wisdom of Jeanne Bliss
Ep. 46: The wisdom of Jeanne Bliss
ratings:
Length:
38 minutes
Released:
Jul 9, 2015
Format:
Podcast episode
Description
Jeanne Bliss, who pioneered the role of chief customer officer, discusses the dangers of reactionary behavior (3:00), the traits of an effective chief customer officer (15:30) and the companies she admires (23:50).
Released:
Jul 9, 2015
Format:
Podcast episode
Titles in the series (100)
Ep. 1: The godfather of loyalty: Fred Reichheld discusses employee engagement and innovation. by Customer Confidential: Untold Stories of Earned Growth