30 min listen
Ep. 49: Creating a market of trust and delight at eBay
Ep. 49: Creating a market of trust and delight at eBay
ratings:
Length:
49 minutes
Released:
Aug 13, 2015
Format:
Podcast episode
Description
Joshua Rossman, who leads loyalty efforts at eBay, discusses the early challenges the company faced as it adopted the Net Promoter System (2:30), the importance of building trust (13:20) and what it takes to become customer-centric (38:45).
Released:
Aug 13, 2015
Format:
Podcast episode
Titles in the series (100)
Ep. 1: The godfather of loyalty: Fred Reichheld discusses employee engagement and innovation. by Customer Confidential: Untold Stories of Earned Growth