40 min listen
Ep. 66: Shorts - Leading a Net Promoter System company
Ep. 66: Shorts - Leading a Net Promoter System company
ratings:
Length:
3 minutes
Released:
Jan 7, 2016
Format:
Podcast episode
Description
Greatness doesn't come just from getting the managerial levers right. It comes from inspiration, from people at every level feeling excited about doing the right thing by customers. That's the objective that underlies a CEO's commitment to focus on customers, to lead by example and to coach others in the organization. In this Net Promoter System Podcast short, Rob Markey discusses why putting loyalty at the heart of a business requires executives to view their jobs in a new light.
Released:
Jan 7, 2016
Format:
Podcast episode
Titles in the series (100)
Ep. 7: Loyalty and the problem with pasta on a plane: Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, continue their discussion of NPS and loyalty with Rob Markey. by Customer Confidential: Untold Stories of Earned Growth