When I saw that my friend in New Zealand, Elias Kanaris, became CEO of the Customer Contact Network New Zealand, I just knew that I had to have him on the podcast to talk about the customer experience. There are so many things about customer experience and customer service that transcend borders. We had a great conversation that has so many applications to your business, no matter whether you’re a solopreneur or run a team.Listen to this new episode for insight and tips into how you can create a better customer experience, right from the first contact.About Elias KanarisElias Kanaris is a thought leader in the area of resilience, leadership and building trust. He works with CEOs and their teams, building high performing team, navigating adversity and introducing T.R.U.S.T. as a business currency. With over 25 years' experience in corporate and not-for-profit organisations, Elias has used that experience to become an expert in helping leaders lead. He has developed a blueprint to empower organisations to navigate adversity to protect their brand, retain top talent whilst growing their bottom line. Elias has spoken in 13 countries, on four continents.Elias is the CEO of the Insight and Strategy Group and has served as President of the Global Speakers Federation (2018-2019) and was the President of the Professional Speakers Association of New Zealand (2015-2017). He is currently the CEO of the Customer Contact Network New Zealand and a Chair for The Executive Connection in New Zealand. Email: elias@EliasKanaris.com LI: https://www.linkedin.com/in/eliaskanarisFB: https://www.facebook.com/Elias.KanarisIf you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at Alan@WeddingBusinessSolutions.com or visit my website Podcast.AlanBerg.comPlease be sure to subscribe to this podcast and leave a review (thanks, it really does make a difference). If you want to get notifications of new episodes and upcoming workshops and webinars, you can sign up at www.ConnectWithAlanBerg.com Join me at an upcoming event, conference or Mastermind this November & December in Las Vegas, Cincinnati, Alabama and New Jersey. Visit podcast.AlanBerg.com for links and info.