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38. Value Management and the difference between ITIL v3 and ITIL 4, with David Billouz
38. Value Management and the difference between ITIL v3 and ITIL 4, with David Billouz
ratings:
Length:
26 minutes
Released:
Jan 19, 2023
Format:
Podcast episode
Description
The change from ITIL v3 to ITIL 4 was not merely a number. David Billouz (ITIL Master) discusses the core differences of scope, talks about Value Streams, and introduces us to the world of Value Management. Plus, the importance of building an ITSM community and giving something back to others.
David Billouz is an ITIL Master, ITIL 4 Co-author and Assessor, and ITIL v3 Expert. He's currently a Partner at NH Prague Knowledge Centers and the President at OCIRIS. He also has experience as an ITIL Product Ambassador for AXELOS and an Auditor at PeopleCert.
David Billouz is an ITIL Master, ITIL 4 Co-author and Assessor, and ITIL v3 Expert. He's currently a Partner at NH Prague Knowledge Centers and the President at OCIRIS. He also has experience as an ITIL Product Ambassador for AXELOS and an Auditor at PeopleCert.
Released:
Jan 19, 2023
Format:
Podcast episode
Titles in the series (94)
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