❔"What does CXI® stand for? What does it mean?"❔What a fun, quick question! All of us, as experience investigators, are looking for things. We are investigating, exploring, and evaluating all the time. Our registered trademark, above all, stands for Customer Experience Investigation. However, the "I" in CXI® can mean so much more. Tune in to find out!BONUS: In this episode, Jeannie shares three methods CX leaders often overlook when investigating the customer experience.Resources Mentioned:CXI® Navigator -- experienceinvestigators.com/#frameworkTake the CXI® Compass assessment -- CXICompass.comLearn more about CXI® Flight School -- cxiflightschool.comExperience Investigators Learning Center -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)