96 min listen
35: The Managed Heart - Arlie Hochschild (Part 1)
35: The Managed Heart - Arlie Hochschild (Part 1)
ratings:
Length:
40 minutes
Released:
Oct 9, 2017
Format:
Podcast episode
Description
Tune in as we tackle a seminal work on the uses of emotion as part of one’s job, and the social and psychological implications this has on one’s role as a producer of products or provider of services. The Managed Heart,” by Dr. Arlie Hochschild, introduced the concept of emotional labour as a counterpart to the physical and mental labour performed in the scope of one’s duties. You will never look at the phrase “service with a smile” the same way again!
Released:
Oct 9, 2017
Format:
Podcast episode
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