An expert on HR, leadership and people issues, Shanthi Flynn was a scientist before she became a global leader in the field of human resources. How did she find her talent for dealing with people and achieve her illustrious career?Shanthi Flynn joined the human resources field soon after her studies and developed businesses in the retail, manufacturing, healthcare and services sectors around the world. With a focus on organization and people issues, she has unique insights into the connection between education and the world of work.While charting her career as an HR professional, Shanthi talks about her lessons in leadership. She sets out her thoughts on the ethics of technology using the example of AI, and discusses the role of an institution like ETH Zurich in generating discussion and debate on such topics.This is her story.