Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.   In this minisode, we’re joined by Claire Miles, former CEO of Yell, as she reminds us that prioritising the customer outcome and end-to-end experience is key.  So, let’s adopt a customer-focused mindset, remove unnecessary processes, and create the best possible experience for our customers. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-ep8-adapting-your-strategy-in-disruptive-times-with-claire-miles-ceo-of-yell/