This episode is sponsored by Out of Pocket, because no one is prouder of us than us: https://www.outofpocket.health/You should also check out our courses, including ones taught by yours truly (How to Build A Healthcare Call Center and Healthcare 101): https://www.outofpocket.health/course-library--- Hosts:Nikhil Krishnan (twitter: https://twitter.com/nikillinit)Danielle Poreh (linkedin: https://www.linkedin.com/in/danielleporeh/ twitter: https://twitter.com/danielleporeh )Guest:Sandy Varatharajah (twitter: https://twitter.com/sanvrajah?lang=en)TIMESTAMPS (00:00) Introduction to the 12 Gifts of Ops Christmas (01:30) Gift #1: Think like a product person (02:49) Gift #2: Run a drip campaign (04:12) Gift #3: Give people sight into the problems (06:01) Gift #4: Face your hidden factories, make swim lane maps (08:50) Gift #5: Start an offboarding doc (10:42) Gift #6: Prove something can be done before hiring a team (12:58) Gift #7: When in doubt, fly out (15:20) Gift #8: Build an ops roadmap (18:05) Gift #9: Before effort comes focus (22:43) Gift #10: Upgrade your software to AI features (26:33) Gift #11: Contracts create choke points (30:53) Gift #12: The power of schedule sending