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How Thyme Care Scales Care Teams | Nate Brown, VP Market Operations
How Thyme Care Scales Care Teams | Nate Brown, VP Market Operations
ratings:
Length:
35 minutes
Released:
Feb 6, 2024
Format:
Podcast episode
Description
Nate Brown joins the Thinksquad, aka Danielle and Nikhil, to share lessons learned from scaling a 90 person care team in 3 years at Thyme Care.We break down their organizational design, recruiting best practices (which includes lots of role play) and how to generally think through building alignment at different levels and stages of a start-ups evolution.This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/You should also check out our courses, including ones taught by yours truly (How to Build A Healthcare Call Center and Healthcare 101): https://www.outofpocket.health/course-library--- Hosts:Nikhil Krishnan (Twitter: https://twitter.com/nikillinit)Danielle Poreh (https://www.linkedin.com/in/danielleporeh/)Guest:Nate Brown (https://www.linkedin.com/in/nate-brown-50a4a625/)--TIMESTAMPS(00:00) Introduction(01:48) What is Thyme Care & their mission(03:53) Nate's journey & role(06:22) Measuring qualitative data(08:25) The hiring process(14:38) Role play in interviews(23:17) ‘Pods' in organizational design(25:33) Measuring success and adjusting for patient needs(26:56) Company planning and aligning goals(35:17) Conclusions
Released:
Feb 6, 2024
Format:
Podcast episode
Titles in the series (10)
Introducing Ops I did it again: Introducing Ops I did it again, a limited series podcast by Out-of-Pocket, hosted by Danielle Poreh and Nikhil Krishnan. We interview builders in healthcare operators breaking the mold (aka solving problems all ops people are facing). First episode dropping soon! by Ops I did it again by Out of Pocket