Kevin T. McCarney spent several decades managing customer and employee relations across a wide range of industries and organizations. He has been a guest speaker at the USC Marshall School of Business, the UCLA Anderson School of Business, and Woodbury University, among many others. Kevin recently wrote Big Brain Little Brain, whichdistills all communication into simple and accessible tools you can use immediately. It identifies the twenty-one tools your Big Brain can tap into for better communication, as well as the fourteen avoidable traps that your Little Brain will constantly set for you."Disclaimer: This podcast is not intended to provide diagnosis, treatment, or medical advice. Content provided on this podcast is for informational purposes only. Please, consult with a healthcare professional regarding any individualized medical or health related diagnosis or treatment options."