56 min listen
Minisode #39: Exemplary Customer Service
Minisode #39: Exemplary Customer Service
ratings:
Length:
3 minutes
Released:
Apr 23, 2024
Format:
Podcast episode
Description
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by David Sheldon, Head of Continuous Improvement at St John Ambulance, as he reflects on his positive customer service encounters with the NHS Blood Donation service.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-embodying-continuous-improvement-with-david-sheldon-head-of-ci-at-st-john-ambulance/More from PMI: Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Released:
Apr 23, 2024
Format:
Podcast episode
Titles in the series (75)
Driving Customer-focused Performance Improvement with Chief Marketing Officer, Katie Evans by Leading for Business Excellence