27 min listen
130. Seth Godin on AI, CX, and the Future of Customer Service
130. Seth Godin on AI, CX, and the Future of Customer Service
ratings:
Length:
36 minutes
Released:
May 7, 2024
Format:
Podcast episode
Description
Did you know that "Customer service is free" and that "authenticity is radically overrated"? You might be wondering, what do these provocative claims mean? Uncover these truths in an informative episode of Doing CX Right, where host Stacy Sherman and Marketing genius, Seth Godin challenge traditional notions of customer experience. They break down why investing in your current customers could be more beneficial than the chase for new ones and how to harness the synergy between humans and AI in a technology-driven world. Packed with actionable insights, their conversation will inspire you to think differently and reassess the status quo. Learn more:
Released:
May 7, 2024
Format:
Podcast episode
Titles in the series (100)
3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw: What does employee engagement mean? How do you motivate others to deliver customer excellence? Is it a good or bad idea to tie NPS & customer satisfaction results to employee bonuses? How does behavioral science impact CX? Stacy Sherman... by Doing Customer Experience Right with Stacy Sherman