In this episode of the IDEMS podcast, Lily Clements and David Stern explore the intersection of technology and humanity through the lens of Amazon's AI-powered shops. They discuss the concept of "phygital" initiatives, such as the mobile phone-based money transfer service M-PESA, where physical and digital realms merge to create jobs and enhance human interactions. They consider the future role of AI, the importance of community, and the ethical considerations of outsourcing labour.