In this episode we’re going to be shining a light on one of our teams that is absolutely vital to our success as a business. Listen as I chat with our Vice President of Customer Care and Fraud at Nordstrom, Jim Gallagher.

After that you’ll hear my conversation with a really talented guy working on our Executive Escalation team by the name of Brandon Benedict.

These two, and many others on our Care team, field phone calls, emails, and even the occasional fax, to help our customers find solutions to whatever issues they’re facing. We’re really grateful for everyone involved in Customer Care across the company who works hard to create positive experiences for our customers, because what they do helps to maintain and strengthen the reputation of the Nordstrom brand and our legacy around customer service.

Thanks for tuning in to episode 61. We hope you enjoy it!

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