27 min listen
132. Building Lasting Customer Relationships: 5 Proven Tactics with Stacy Sherman
132. Building Lasting Customer Relationships: 5 Proven Tactics with Stacy Sherman
ratings:
Length:
15 minutes
Released:
May 20, 2024
Format:
Podcast episode
Description
Are you struggling to build lasting customer loyalty? Discover proven strategies on this episode of Doing CX Right. Host Stacy Sherman reflects on an enlightening conversation with marketing legend Seth Godin. Unpack five actionable strategies that can transform customer retention and drive scalable growth. Learn why serving the right customers, creating a customer-centric culture, and focusing on retention over acquisition are critical. Understand the difference between leadership and management in enhancing customer experience and the value of community engagement. For practical insights and tactics to elevate your business, visit
Released:
May 20, 2024
Format:
Podcast episode
Titles in the series (100)
3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw: What does employee engagement mean? How do you motivate others to deliver customer excellence? Is it a good or bad idea to tie NPS & customer satisfaction results to employee bonuses? How does behavioral science impact CX? Stacy Sherman... by Doing Customer Experience Right with Stacy Sherman