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158:  8 Hospitality Insights to Improve Your Customer Experience

158: 8 Hospitality Insights to Improve Your Customer Experience

FromCustomer Service Academy


158: 8 Hospitality Insights to Improve Your Customer Experience

FromCustomer Service Academy

ratings:
Length:
16 minutes
Released:
Jun 1, 2024
Format:
Podcast episode

Description

In this episode we discuss the importance of taking your vacation and time off to drive business and personal results.  I also share 8 tips to improve your customer service through key hospitality insights. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team.   - Prioritize your team training and experience - Focus on pesonalizing experiences for your customers - Lean into innovation and technology to solve problems for customers - Be creative to hear your customers and understand their feedback     Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.   Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter:  https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok:   https://www.tiktok.com/@igniteyourservice Facebook:  https://www.facebook.com/tonyjohnsoncx/     Music: http://www.bensound.com
Released:
Jun 1, 2024
Format:
Podcast episode

Titles in the series (98)

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE! Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.