3 min listen
Why NPS and CSAT Hurt More Than They Help
FromAI Knowhow
ratings:
Length:
31 minutes
Released:
Jun 3, 2024
Format:
Podcast episode
Description
Is the Net Promoter Score (NPS) still relevant today? In this episode of AI Knowhow, we dive deep into why this 20-year-old metric might be outdated and how AI can revolutionize customer satisfaction. Courtney, David, and Mohan discuss the limitations of NPS and CSAT scores, revealing how AI provides more accurate and dynamic ways to gauge customer happiness. Discover how AI can offer real-time insights into customer sentiment, leading to smarter decisions and better customer relationships. We also hear from Doug Meiser of AMEND, who shares practical examples of how AI is driving operational excellence in various industries. Discover how AI optimizes production schedules, enhances early warning systems, and integrates seamlessly with human operations. All that PLUS Pete Buer joins us for an engaging "AI in the Wild" segment, where he talks about an AI-powered robot delivering a commencement speech at a New York university. Watch this episode on YouTube: https://youtu.be/f_Bb9f918jo Sign up for Knownwell’s beta: www.knownwell.com AI Knowhow is brought to you by the team at Knownwell.
Released:
Jun 3, 2024
Format:
Podcast episode
Titles in the series (42)
Introducing AI Knowhow - Your New AI Business Podcast: AI Knowhow is a podcast tailor-made for business leaders navigating the transformative world of artificial intelligence. In this evolving landscape, adapting the way we steer our businesses is not just about maintaining a competitive edge, but also... by AI Knowhow