27 min listen
133. The Ripple Effect: How Employee Experience Impacts Customer Loyalty & Referrals | Dan Goodman
133. The Ripple Effect: How Employee Experience Impacts Customer Loyalty & Referrals | Dan Goodman
ratings:
Length:
29 minutes
Released:
Jun 3, 2024
Format:
Podcast episode
Description
How does employee experience impact customer referrals and brand reputation? Disgruntled former employees sharing negative experiences can deter potential customers, causing revenue loss and reputational damage. This insightful episode uncovers the critical connection between employee treatment and customer advocacy. Stacy Sherman and employee advocate Dan Goodman reveal strategies to foster an empowering workplace culture cultivating loyalty. Gain tactics for respectful terminations preventing detractors. Explore case studies on how leadership and corporate values influence customer experiences directly. Learn to create a win-win environment where engaged employees become brand ambassadors, driving positive referrals and shielding your reputation. Learn more at
Released:
Jun 3, 2024
Format:
Podcast episode
Titles in the series (100)
3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw: What does employee engagement mean? How do you motivate others to deliver customer excellence? Is it a good or bad idea to tie NPS & customer satisfaction results to employee bonuses? How does behavioral science impact CX? Stacy Sherman... by Doing Customer Experience Right with Stacy Sherman