22 min listen
357: Everybody Needs A Journey Atlas
FromThe CX Cast
ratings:
Length:
25 minutes
Released:
Jun 4, 2024
Format:
Podcast episode
Description
A journey atlas (also known as a catalog of journeys) helps companies establish and sustain a shared customer-centric language across silos. It creates a strategic, bird’s-eye view of what matters to customers to help companies prioritize, assign responsibility, collaborate, and find shared value across journeys.
Released:
Jun 4, 2024
Format:
Podcast episode
Titles in the series (98)
266: Forrester’s Periodic Table Of Insights by The CX Cast