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357: Everybody Needs A Journey Atlas

357: Everybody Needs A Journey Atlas

FromThe CX Cast


357: Everybody Needs A Journey Atlas

FromThe CX Cast

ratings:
Length:
25 minutes
Released:
Jun 4, 2024
Format:
Podcast episode

Description

A journey atlas (also known as a catalog of journeys) helps companies establish and sustain a shared customer-centric language across silos. It creates a strategic, bird’s-eye view of what matters to customers to help companies prioritize, assign responsibility, collaborate, and find shared value across journeys.
Released:
Jun 4, 2024
Format:
Podcast episode

Titles in the series (98)

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.