Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Suraj Patel, Head of Operational Strategy at Capital One.  He discusses cultural differences between sectors, emphasizing the focus on efficiency and bottom line in the utilities industry, while the financial services industry prioritises customer outcomes.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-converting-customer-needs-into-strategy-wins-through-operational-excellence-with-suraj-patel-capital-one/ More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn