In this week’s episode of the SIMPLE brand podcast, I talk with John DiJulius.John is the founder and Chief Revolution Officer of The DiJulius Group, a customer experience consulting firm that helps clients build customer care strategies that lead to happy customers, employees, and shareholders. John has spent decades becoming the authority on building world-class customer and employee experiences. John is the bestselling author of six books, including his newest, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth.John and I talk about the little-known secret of how to become a more profitable company in both the short and long term: happy employees. Here’s what we discuss:How we got to the point of “quiet quitting”Why the power of purpose trumps the paycheckThe importance of storytelling in vision-casting a careerHow to make your employees feel as cared for as your customersHow to avoid creating accidental managersWhy onboarding needs to be more than a training classHow to design an employee-specific career journeyThe importance of focusing on the whole person, not just the jobHow the employee experience starts during recruitmentThe “Columbo method” of interviewingRESOURCES FROM THIS EPISODE:John's websiteThe Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business GrowthJohn on LinkedIn