37 min listen
Operations: The Little Touches Add Up
FromThe GROW! Show
ratings:
Length:
17 minutes
Released:
Jun 12, 2024
Format:
Podcast episode
Description
How can you exemplify exceptional customer service? Being courteous and thoughtful goes a long way in impressing clients, and usually that doesn't mean doing anything that hard. Smiling and saying hello when you see someone outside, pause your blower for a second as someone walks by, or pull up the trashcans for your client if you're there on trash day. Little things add up to delighting your clients, in this episode, Marty Grunder shares how crews can do just that.When you focus on cultivating profitable, ideal, and sustainable client relationships, it’s the little things can make a significant impact. Marty shares how things like excellent communication, driving courteously, and sending clients visuals of completed work are easy to do, and are incredible ways to stand out “in a sea of sameness”. With smiles, patience, and thoughtful actions, your crew can set a high standard for customer service in the landscaping industry.
In This Episode:
Throwing out the first pitch!
Have you received poor customer service recently?
Bob Rhodes and Marty’s house and yard
Profitable clients, ideal clients, sustainable clients
Little things that make an impact
Great communication
Considerate practices - turn off your equipment when people are near
Are you driving in a courteous manner? You’re a rolling billboard for the business
Send your clients visuals of your work when complete
Look for ways to stand out!
Don’t park in “inconvenient” spots at your clients' locations
Smell good, look good, be good, be considerate
Smiling, patience, thoughtful actions
Recapping
Send us your feedback, add your comments, like, share, and send us your show ideas
The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.
Resources:
GROW! 2025 Feb 25-27, Columbus OH
In This Episode:
Throwing out the first pitch!
Have you received poor customer service recently?
Bob Rhodes and Marty’s house and yard
Profitable clients, ideal clients, sustainable clients
Little things that make an impact
Great communication
Considerate practices - turn off your equipment when people are near
Are you driving in a courteous manner? You’re a rolling billboard for the business
Send your clients visuals of your work when complete
Look for ways to stand out!
Don’t park in “inconvenient” spots at your clients' locations
Smell good, look good, be good, be considerate
Smiling, patience, thoughtful actions
Recapping
Send us your feedback, add your comments, like, share, and send us your show ideas
The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.
Resources:
GROW! 2025 Feb 25-27, Columbus OH
Released:
Jun 12, 2024
Format:
Podcast episode
Titles in the series (60)
Interview Series: Building a Winning Company Culture with Ed Eppley: In this episode, Marty Grunder sits down with his longtime friend and mentor Ed Eppley. Ed is considered a leading expert globally on motivating and leading teams to perform well and is always a great source of inspiration and advice. In this episode, he shares his best tips on fostering a strong and positive company culture. You’ll hear Ed’s thoughts around developing a company culture that aligns with your business model and goals, asking yourself as a leader, ‘Would I want to work for me?’, accepting ‘average’ employees just to fill positions, and planning your exit strategy years in advance. Ed Eppley, founder of The Eppley Group, is a leading global expert in professional management, sales strategy, and performance management. He has worked with executive teams at multinational companies across the U.S., Europe, China, Japan, and Australia. His clients include a “Who’s Who” of business category leaders such as BM by The GROW! Show