Telin One.Demarc solves customer challenge, offers brand damage rescue, Podcast, Partners get stuck with ISP issues, Telin pioneering solution

“Their first reaction is, hey, let's call my technology provider, the one that I have an agreement with to provide phone service and IT support and maybe disaster recovery,” says Kyle Wiedinger of Telin.

When phone service deteriorates, people look at the brand on the phone and, just like that, brand damage occurs. The problem might be with the ISP, but it’s the label on the phone or phone system that gets the call, gets the blame, and even if resolved, sees their brand’s reputation get dinged up.

Telin One.Demarc

In this podcast, Kyle discusses and illustrates One.Dmarc, which basically works to create better continuity of service and better continuity of quality of service, along with critical hot failover.



“We set up a specialized VPN connection between that device and the Fusion Hub that we have sitting in our data center,” adds Kyle. “Then we provision an eSIM with 5G cellular data to that device. Now, what this connection does is it has a couple of features to it. What you're seeing here is going to be bandwidth bonding. So essentially what it's doing is it's taking the packets of data and splitting them up between the different internet connections that you have… If it's just your ISP and your cellular connection, that works just as fine. It’s taking advantage of both connections simultaneously and then reconfiguring those packets on the other end to increase the quality of your service.”

“The most important feature is the hot failover. If someone snuck up behind me right now with a pair of scissors and just snipped the cord to my modem, we wouldn't even drop. This session would transfer over to cellular seamlessly.”

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