Miguel Armaza interviews Mikhail Lomtadze, CEO of Kaspi.kz (NASDAQ:KSPI), one of the largest publicly traded fintechs in the world and the leading tech platform in Kazakhstan. Kaspi is traded on the Nasdaq and has a current market cap of $24 billion dollars.They also have incredible numbers. They serve 15 million customers, in a country with a population of 20 million; 2/3 of their clients use them daily; 2023 revenue was $4.2B with net income margin of 45%, and they’re growing at ~50% YoY.We discuss:Transforming the company from a bank to leading tech giantKaspi’s obsession around product, customer service, and Net Promoter ScoreMikhail’s background from humble beginnings in Georgia to Harvard Business School, to CEO of KaspiThe amazing story of Kazakhstan’s digital transformation and how digital payments replaced cash from 15% to 85% market-share in just eight years… and a lot more! Want more podcast episodes? Join me and follow Fintech Leaders today on Apple, Spotify, or your favorite podcast app for weekly conversations with today’s global leaders that will dominate the 21st century in fintech, business, and beyond.Do you prefer a written summary? Check out the Fintech Leaders newsletter and join ~70,000+ readers and listeners worldwide!Miguel Armaza is Co-Founder and General Partner of Gilgamesh Ventures, a seed-stage investment fund focused on fintech in the Americas. He also hosts and writes the Fintech Leaders podcast and newsletter.Miguel on LinkedIn: https://bit.ly/3nKha4ZMiguel on Twitter: https://bit.ly/2Jb5oBcFintech Leaders Newsletter: bit.ly/3jWIp