This episode dives into experience across the US with Dr. Mark Lomax, CEO of PEP Health. Dr. Lomax discusses how as patients become more empowered and behave more as consumers of healthcare services, it is essential for organizations to have the tools powerful enough to cope with these changes. He also shares how PEP Health is helping healthcare organizations to rethink how experience relates to quality, safety and SDoH.This episode is sponsored by PEP Health.