22 min listen
Conversational AI For Customer Service
FromThe CX Cast
ratings:
Length:
17 minutes
Released:
Jun 25, 2024
Format:
Podcast episode
Description
Generative AI signaled a major shift in vendor strategy for conversational AI. What do CX pros and customer service leaders, as the customers of these vendors, need to know about the vendor landscape? Principal Analyst Max Ball gives an overview of vendor history and motivations to quickly adopt generative AI for customer service applications. But will this evolution finally enable self-service applications to drive consistently good experiences? We discuss.
Released:
Jun 25, 2024
Format:
Podcast episode
Titles in the series (98)
266: Forrester’s Periodic Table Of Insights by The CX Cast