Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We also discuss exploring customer needs early, the impact of nuanced training, and optimizing service processes. Episode Hosts: ?John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterService ScalersIf you want to learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today.www.servicescalers.comSpecial Thanks to Avoca AI Coaching and TrainingLooking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end.We have a special promo code available if you schedule now: ‘OWNED’. Click here to schedule your demo today.Send us a Text Message.Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast www.ownedandoperated.com info@ownedandoperated.com Leave us a ReviewMore Ways To Connect The Owned and Operated YouTube The Owned and Operated Weekly Insights Newsletter John Wilson, CEO of Wilson Companieshttps://www.wilsonplumbingandheating.comJack Carr, CEO of Rapid HVAChttps://rapidhvactn.com