Do you struggle to stay productive amidst constant task switching? Join Rachel as she delves into the major issue of task and channel switching. Discover what task switching is, why it's a significant problem in the customer success industry, and learn practical tips to minimize its impact. From creating pockets of focus work to batch tasking and surprising tools, Rachel provides actionable strategies to help you achieve better results and feel less exhausted at the end of the day. Chapters: 00:00:00 - Welcome to Psychology of Customer Success 00:01:17 - The reality of task switching 00:02:30 - Consequences of multitasking 00:04:20 - Invisible impact of task switching 00:06:00 - The cognitive cost of switching tasks 00:07:09 - Productivity loss from task switching 00:08:18 - Battling email and Slack distractions 00:10:50 - Strategies for focused work 00:14:22 - Optimizing your workday 00:18:11 - Tools and tips for better focus NEW FREE RESOURCEThe Focus Formula - How to make measurable progress on your CS Strategy every single day.CONNECT WITH RACHELFollow at: LinkedIn TikTok Instagram WEBSITE https://provansuccess.comWORK WITH RACHEL: CS Leadership Academy