A Blueprint for Difficult Conversations

FromAMA STEPS Forward® podcast

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A Blueprint for Difficult Conversations

FromAMA STEPS Forward® podcast

ratings:

Length:

25 minutes

Released:

Jun 26, 2024

Format:

Podcast episode

Description

Dr. Kevin Taylor, internal medicine physician and professional coach, and Marlene Chism, a consultant, trainer, professional speaker, and author of the recently published book, From Conflict to Courage, outline a blueprint to guide leaders through difficult conversations and workplace conflict.Learn more about Marlene’s resources: https://marlenechism.com/

Released:

Jun 26, 2024

Format:

Podcast episode

Titles in the series (100)

Health care leaders share insight, strategies and tips to combat physician burnout, improve patient care, and help put the joy back into the practice of medicine.

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Stress First Aid for Health Care Professionals: Interview with Richard J. Westphal, PhD, RN, FAAN, and Patricia Watson, PhD, on recognizing and responding early to stress injuries in health care professionals. by AMA STEPS Forward® podcast
8 min listen
What to Look for in Your First or Next Practice: Interview with Alexandra Ristow, MD, on what to look for in your first or next practice to maximize professional satisfaction, joy in medicine, and reduced risk of burnout. A little homework goes a long way. by AMA STEPS Forward® podcast
7 min listen
Reducing Pajama Time and Work Outside of Work (WOW): Dr. Melissa Reily and Dr. Melissa Wolf, Co-Directors of Physician Wellness at Bozeman Health, discuss how to reduce pajama time and work outside of work (WOW) at both the individual and organization-wide level so you can have “more great days.” by AMA STEPS Forward® podcast
37 min listen
Scholars of Wellness: Interview with Gaurava Agarwal, MD, on training physicians to advance well-being with effective pilot interventions at a system level. by AMA STEPS Forward® podcast
9 min listen
Building Bridges Between Practicing Physicians and Administrators: Interview with author Paul DeChant, MD, MBA, on improving physician–administrator relationships and enhancing engagement. by AMA STEPS Forward® podcast
12 min listen
AMA STEPS Forward™ Overview: AMA’s vice president of practice transformation, Christine Sinsky, MD, shares the origins of the AMA STEPS Forward™ program and how this program supports organizations, physicians, and their teams. by AMA STEPS Forward® podcast
13 min listen
Improve Practice Efficiency with EHR “Quick Wins”: Dr. Marie Brown talks with guest Nigel Girgrah, MD, Chief Wellness Officer at Ochsner Health, about how “quick win” system adjustments such as implementing badge logins, synchronizing refills, and decreasing EHR clicks can improve practice efficiency and reduce physician frustration. by AMA STEPS Forward® podcast
21 min listen
How to Master Communicating with the Most Challenging Personalities in your Life: Dr. Neha Sangwan, internal medicine physician and founder of Intuitive Intelligence, shares practical strategies for navigating conflict, miscommunication, and even the most challenging personalities in your life. For more resources for combatting burnout visit: stepsforward.org For more info about Dr. Neha: doctorneha.com by AMA STEPS Forward® podcast
32 min listen
Racial and Health Equity: Five Concrete STEPS: Dr. Rishi Manchanda, President and CEO of HealthBegins, walks listeners through the 5 steps health care leaders can take to start translating their commitment to racial and health equity into action. by AMA STEPS Forward® podcast
22 min listen
Cultivating Leadership: Steve Swensen, MD, of the Mayo Clinic discusses measuring, assessing, and cultivating positive leader behaviors to improve professional well-being. by AMA STEPS Forward® podcast
9 min listen
Tackling Physician Burnout One Story At A Time: Dr. Jillian Horton, Associate Chair of the Internal Medicine department at the University of Manitoba Max Rady College of Medicine and author of "We Are All Perfectly Fine: A Memoir of Love, Medicine and Healing," explains the importance of physicians sharing their own burnout stories and why personal storytelling is a crucial step to improving culture and effecting systemic change. by AMA STEPS Forward® podcast
38 min listen
Caring for the Health Care Workforce During Crisis: Interview with Tait D. Shanafelt, MD, Chief Wellness Officer at Stanford Medicine, on what you and your organization can do before, during, and after a crisis to increase the likelihood your workforce will cope and even thrive. by AMA STEPS Forward® podcast
9 min listen
Medicare Annual Wellness Visit: Host Dr. Jill Jin speaks with Dr. Philip Bain, a general internal medicine specialist at Bozeman Health Belgrade Clinic in Montana and the Physician Assistant Director for Primary Care at Bozeman Health, regarding strategies on streamlining workflow to ensure a thorough and efficient Annual Wellness Visit. by AMA STEPS Forward® podcast
13 min listen
Establishing a Chief Wellness Officer Position: Interview with Tait D. Shanafelt, MD, Chief Wellness Officer at Stanford Medicine, on laying the organizational groundwork for professional well-being by creating and hiring a CWO. by AMA STEPS Forward® podcast
8 min listen
Telemedicine is a Team Effort: Dr. Kevin Hopkins, Primary Care Medical Director at Cleveland Clinic and Senior Physician Advisor at the AMA, discusses the current state of telemedicine and why it’s important for practices and health systems to pivot from a “physician-does-it-all” mentality and embrace team-based care. by AMA STEPS Forward® podcast
29 min listen
Four Key Questions Leaders Should Ask Clinicians During COVID-19 Recovery and Beyond: Dr. Kerri Palamara, Director of the Center for Physician Well-Being at Massachusetts General Hospital, discusses with Dr. Jill Jin the important takeaways from her recent article "Four Key Questions Leaders Can Ask to Support Clinicians During the COVID-19 Pandemic Recovery Phase," co-authored with Dr. Christine Sinsky. by AMA STEPS Forward® podcast
26 min listen
Mental Health Counseling for Physicians and APPs: Dr. Rob McGregor, Chief Medical Officer and Pediatric Hospitalist at Akron Children’s Hospital, shares his experience creating a strategic program that provides free and confidential mental health services for physicians and APPs. Resources on burnout assessment: https://bit.ly/3UG87Bg by AMA STEPS Forward® podcast
30 min listen
Health Equity: The Importance of Building Trust: Dr. Marie Brown, AMA Director of Practice Redesign, talks with Dr. Kavita Bhavan, Chief Innovation Officer at Parkland Health and Hospital System in Dallas, TX, about the importance of establishing community trust when addressing health disparities and how Parkland’s targeted health equity work led to the establishment of Annie’s Place, a free childcare center for children of patients. by AMA STEPS Forward® podcast
26 min listen
Medical Assistant Recruitment and Retention: Interview with James Jerzak, MD, and Christine Dzoga, BS, CMA (AAMA), on finding and keeping the right medical assistants for your team. by AMA STEPS Forward® podcast
11 min listen
Chief Wellness Officer Road Map: Tait D. Shanafelt, MD, Chief Wellness Officer at Stanford Medicine, discusses how Chief Wellness Officers can develop a leadership strategy and implementation road map for professional well-being. by AMA STEPS Forward® podcast
7 min listen
Team-Based Care Model: Hear from physician expert Kevin D. Hopkins, MD, Medical Director at Cleveland Clinic, on how the advanced team-based care model yielded positive patient and practice outcomes. by AMA STEPS Forward® podcast
27 min listen
‘I felt such a shame to be me’: How One Medical Educator is Working to End Mental Health Stigma in Medicine: Dr. Michael Foti, Clinical Assistant Professor of Internal Medicine and Standardized Patient Program Coordinator at Touro College of Osteopathic Medicine, shares his personal story of burnout, grief, and mental health struggle after conducting his internship in an ICU during the height of the COVID-19 pandemic. He also offers insights on how medical educators can help transform the culture of medicine by sharing their stories with their students. Explore more AMA STEPS Forward® physician burnout resources: https://bit.ly/3ugIDmM by AMA STEPS Forward® podcast
27 min listen
Training Medical Assistants as “Encounter Specialists”: Elisabeth Stambaugh, MD, Chief Medical Officer at Atrium Health Wake Forest Baptist, discusses how training medical assistants as “Encounter Specialists” can reduce physician burnout, close the value-based care gap, and increase team efficiency and satisfaction. by AMA STEPS Forward® podcast
22 min listen
Setting Boundaries: Dr. Kevin Hopkins, AMA Senior Physician Advisor and Primary Care Medical Director at Cleveland Clinic, shares how setting healthy boundaries can help physicians avoid heading down the road of fatigue, exhaustion, and ultimately burnout. by AMA STEPS Forward® podcast
28 min listen
Taming the EHR: Marie Brown, MD, AMA Director of Practice Redesign, discusses Electronic Health Record (EHR) tips that can save you hundreds of hours. To learn more, check out the AMA STEPS Forward™ toolkit on EHR Optimization. by AMA STEPS Forward® podcast
37 min listen
A Search for Inclusive Health Care: One Physician Parent’s Journey: Dr. Kyle Christiason, Medical Director and Family Medicine Physician at UnityPoint Health, shares how his child coming out as transgender began a personal and professional journey that ultimately led to the founding of a clinic dedicated exclusively to LGBTQ+ health care in Cedar Falls, IA. by AMA STEPS Forward® podcast
25 min listen
Physician Burnout: One Doctor’s Story: COVID-19 is the most far-reaching public health emergency in generations, and its long-reaching effects have overwhelmed and overtaxed the health care community. Guest Dr. Reena Patel, an emergency medicine physician, shares her personal story about how the last two years treating patients amid staffing shortages and systemic issues amplified by the pandemic led to feelings of stress, frustration, and ultimately burnout. by AMA STEPS Forward® podcast
21 min listen
Sharing Clinical Notes With Patients: Tom Delbanco, MD, and Catherine DesRoches, DrPH, Co-Founder and Executive Director respectively of OpenNotes, discuss common concerns and best practices when sharing clinical notes with patients. by AMA STEPS Forward® podcast
28 min listen
Creating a Peer Support Program: Host Dr. Jill Jin speaks with Angela Chaudhari, MD, a practicing obstetrician-gynecologist, about the Scholars of Wellness peer support pilot program she created for the OB-GYN department at Northwestern Medicine that was eventually implemented hospital-wide. by AMA STEPS Forward® podcast
29 min listen
Well-Being Programming for Resident Physicians and Clinical Fellows: Johns Hopkins School of Medicine successfully created a 6-pronged approach to address resident and fellow burnout. Dr. Laura Ann Hanyok, Assistant Dean for Graduate Medical Education and Associate Professor of Medicine, walks podcast listeners through how and why. by AMA STEPS Forward® podcast
27 min listen

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The Impact of Chronic Care on Behavioral Health: Dr. Thomas Heinrich, Professor of Psychiatry and Family Medicine at the Medical College of Wisconsin, joins guest host Dr. Sea Chen to discuss the impact chronic medical conditions can have on a patient's behavioral health. He also shares practical tips for discussing mental health and assessing patient readiness for behavioral health referral and offers strategies for both primary care and specialists. Explore the BHI Collaborative’s Compendium here: https://bit.ly/3rmQCgP Explore the BHI webinars here: https://bit.ly/3SExup3 by AMA STEPS Forward® podcast
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'I don’t remember when I lost hope’: One CMO’s Burnout-to-Depression Story: Dr. Michael Ivy, trauma surgeon and Chief Medical Officer at Gaylord Specialty Healthcare, shares his personal experience with burnout and depression that ultimately led him to contemplate taking his own life. He also shares insights for combatting the lingering stigma around asking for help in the culture of medicine. The 988 Suicide & Crisis Lifeline provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the United States. More Resources: Explore the Preventing Physician Suicide toolkit: https://bit.ly/4bYQpBP Explore the After a Physician Suicide toolkit: https://bit.ly/3yEstFz Explore the Collective Trauma toolkit: https://bit.ly/4c3e9Ff by AMA STEPS Forward® podcast
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Mountains of Modules: Reducing Mandatory Training Burden for Physicians: Dr. Linda Brubaker, Director of Physician Wellness at University of California San Diego, and Dr. Nicole Goldhaber, Surgical Resident at University of California San Diego, share how they’ve worked to reduce unnecessary mandatory training burden at their organization. Read Mountains of Modules: Assessment and Redesign of Online Mandatory Training to Promote Physician Wellness and Reduce Burnout: https://bit.ly/3WOfxXV by AMA STEPS Forward® podcast
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Simplified E/M Coding and Documentation: Dr. Jeannine Engel, internal medicine physician and Associate Professor at the University of Virginia School of Medicine, describe the most recent billing and coding documentation guidelines and offers solutions to reduce note bloat and other documentation inefficiencies. Explore the Simplified Outpatient Documentation and Coding toolkit: https://bit.ly/3P3cczn by AMA STEPS Forward® podcast
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Marilyn Tam: Author, speaker, consultant, and certified coach on how to be successful and happy!: Marilyn Tam is an author, speaker, consultant, certified coach, business leader and humanitarian. She speaks and consults with companies, organizations and business leaders on how to be successful and happy. Her book, The Happiness Choice, shares... by Entrepreneurs on Fire
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WARRIOR WISDOM: The Questions That Make Leaders as Effective as Possible by Acta Non Verba
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137 | Tim Elmore | How Leaders Can Bridge The Generation Gap: Leadership provides a shared vision that inspires and pushes people in the right direction. A good leader is someone who communicates the policies, eliminates biases and stereotypes, builds confidence, and provides a safe work environment for the members to learn and share their ideas. by The Greatness Machine
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150. Masterclass in Leadership with Ellen Taaffe, Kellogg Professor (Northwestern University) and Author of "The Mirrored Door: Break Through the Hidden Barrier that Locks Successful Women In Place" by Leadership is Female
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Dr. Karen Wilson-Starks on Leading Yourself First: Ep #167 - I am joined this week by Dr. Karen Wilson Starks, a best-selling author and worldwide executive leadership coach. Dr. Wilson-Starks is the CEO of Transleadership, Inc and she helps C-level executives to create dynamic organizational results thr... by The Driven Entrepreneur with Matt Brauning
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204 How Leaders Can Successfully Manage Conflict and Have Difficult Conversations with Marlene Chism | Partnering Leadership Global Thought Leader by Partnering Leadership
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Lead Through Conflict: Essential Skills for Resolution & Communication with Claudia S.P. Fernandez: In this episode of "Negotiate Anything," host Kwame Christian, Esq., M.A. interviews Claudia S.P. Fernandez, a leadership expert from the University of North Carolina at Chapel Hill. Claudia shares her insights on effective communication and conflict resolution, particularly in the context of healthcare leadership and equity conversations. by Negotiate Anything
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Finding Peace Amidst Chaos | Dr. Davron James | 564: Embracing Self-Awareness for Personal Growth and Peace by Leveraging Thought Leadership
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532: What Makes You a Great Leader? (with Dr. Richard Winters): Welcome to an episode with a practicing emergency physician at Mayo Clinic, Dr. Richard Winters. Get Dr. Richard’s book . As a physician, Dr. Richard shares how he managed, adapted, and remained calm during times of covid. He discussed some of... by Case Interview Preparation & Management Consulting | Strategy | Critical Thinking
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6. Dr Jan Birtle, Fellow and Specialist Adviser in Coaching and Mentoring to the Royal College of Psychiatrists examines living with risk; ripples of fear and the power of connection by Leading for Good
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279: Dr. Richard Winters, What Makes You a Great Leader?: Welcome to Strategy Skills episode 279, an episode with a practicing emergency physician at Mayo Clinic, Dr. Richard Winters. Get Dr. Richard’s book . As a physician, Dr. Richard shares how he managed, adapted, and remained calm during times... by The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving
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80 The Leadership Decision: Decide to Lead Today with Dr. Catherine Rymsha | Partnering Leadership Global Thought Leader by Partnering Leadership
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Fortifying and Empowered Leadership: Mark speaks with Dr. Richard Winters. Richard Winters is a practicing emergency physician and executive coach at . As director of Leadership Development for the . He facilitates retreats and delivers programs that train leaders at healthcare... by The Mark Divine Show
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44 Dr. Kelly Crace - How to Handle Stress: Dr. Kelly Crace is a psychologist and the Associate Vice President for Health & Wellness at the College of William & Mary. He’s studied stress and helps athletes, students, and teams understand the types of stress and how to deal with them.... by Leadership and Business
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Effective Asks: Earn More and Get Yes More: To earn more you have to have a sense of your value, your distinct difference (sometimes called brand), and you have to believe the transformation you offer is worth it. Have you cried in a meeting? Have you broken into tears asking for help?... by She Means Fitness Business
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RHR 135: From Conflict to Courage with Marlene Chism by Rebel Podcast: Life and Work on Your Terms
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121: An Audience with Carol Kauffman PhD by The Leadership Enigma
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26 | Becoming A Boss In Midlife: Tools, Actions & Mantras: Join me, Dr. Sarah Milken, in an open and honest conversation about Becoming a Boss in Midlife: Tools, Actions & Mantras. My guest, Heather Monahan, shares her story from two decades as a high-ranking executive in corporate America, losing it all... by The Flexible Neurotic
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The Resilient Principal with Michael Licenblat Transformative Principal 486: In the world of education, no matter how confident, competent or experienced you are – pressure is a part of every process. How well you handle those challenges, changes, and problems will often determine how successful you are going be. is a... by Transformative Principal
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Game Changers: Addressing Systemic Change by WE United Podcast
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Marcel Schwantes: More Patience in the New Year by Love in Action
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#229 - Morrie Shechtman is "Keeping Smart People from Doing Stupid Stuff": Morrie Shechtman is a personal and corporate consultant with 45 years of experience. Morrie’s academic background includes an M.S.W. with a clinical specialization in psychotherapy. He also has his A.C.S.W., the professional credential required for... by The Answer is Yes
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A Blueprint for Difficult Conversations

A Blueprint for Difficult Conversations

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