14 min listen
Alexandra da Silva Rodrigues - Generator & Freehand Hotels - Supporting Multilingual Customer CX In Hotels
FromCX Files
Alexandra da Silva Rodrigues - Generator & Freehand Hotels - Supporting Multilingual Customer CX In Hotels
FromCX Files
ratings:
Length:
24 minutes
Released:
Jun 27, 2024
Format:
Podcast episode
Description
Alexandra da Silva Rodrigues has many years experience designing and supporting CX in various major hotel groups. She is now the Global Head of Reservations and Customer Services at Generator & Freehand hotels. Alexandra is based in Barcelona, Spain. Mark Hillary called Alexandra to talk about CX in hotels generally, but with a focus on the multilingual challenges this presents when supporting customers across many different European countries. https://www.linkedin.com/in/alexandra1971/ https://www.linkedin.com/company/staygenerator/ https://staygenerator.com/ https://freehandhotels.com/
Released:
Jun 27, 2024
Format:
Podcast episode
Titles in the series (100)
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